Frequently Asked Questions

Getting Started

What's the check-in and check-out process like?

Super easy, no fumbling with keys! You'll get a code for our smart lock system—just punch it in and you're home. Check-in anytime after 3 PM, check-out by 11 AM. Easy breezy, just how we like it.

Can I bring my pet along for the stay?

We're total animal lovers, but to keep things comfy for all our guests (especially those with allergies), our spaces are pet-free zones. We know, we know—it's tough leaving your furry friend behind. Need help finding pet-friendly spots nearby? Just ask, we've got you.

Is your place family-friendly? What about amenities for kids?

100% family-friendly! We've got travel cots and that cozy vibe that makes kids (and parents) feel instantly at home. Let us know what you need—we're here to make it work.

Getting Around

How close is public transportation?

Madrid: The metro is literally 2 minutes away. You'll be exploring like a local in no time.

Barcelona: You're 6 minutes from Sagrada Familia, and public transport is everywhere. The city is your oyster, amiga.

What about parking if I bring a car?

There are parking options nearby, but real talk? In Madrid and Barcelona, ditch the car and embrace the incredible public transport. Trust us, it's way less stress and way more fun. Once you book, we'll send you all the parking details if you absolutely need them.

The Neighborhood Vibe

Where can I eat nearby?

Oh, where do we even start? Both neighborhoods are bursting with amazing cafes, restaurants, and hidden gems. We're always happy to share our favorite spots—not just nearby, but all around the city. Whether you're craving tapas, churros, or that perfect cortado, we've got recommendations for days.

What's nearby for shopping and essentials?

Madrid: There's a 24-hour Carrefour 3 minutes away (yes, 24 HOURS) plus a Lidl for daytime needs. Midnight wine run? Late-night snack attack? You're covered.

Barcelona: You've got everything you need within walking distance—supermarkets, local shops, and that perfect blend of convenience and neighborhood charm.

During Your Stay

What if I need something during my stay?

Extra towels? More coffee pods? Another blanket for ultimate coziness? We're just a message away. Seriously, reach out anytime—making you comfortable is literally our favorite thing.

Is the area safe for coming back late?

Absolutely. Both our Madrid and Barcelona neighborhoods are safe, welcoming, and perfect for enjoying the legendary Spanish nightlife. 

The Urban Cozy Difference

What makes your places different from other rentals?

We're not just renting you a pretty space (though they ARE gorgeous). We're sharing our homes, our neighborhoods, and our genuine love for these cities. You get the design, the comfort, the local knowledge, AND the feeling that you're staying with friends who actually care about your experience.

Plus, every stay supports local businesses and helps strengthen the community. You're not just a tourist—you're part of something bigger.

Just for Fun

If Madrid were a dish, what would it be?

Definitely a toss-up between soul-warming chocolate con churros and the wild card bocata de calamares (yes, a squid sandwich—trust us on this). Just like these classics, Madrid serves up comfort AND adventure in equal measure. Want to know the best spots? We've got the inside scoop.

If Barcelona were a dish, what would it be?

Pan con tomate y jamón ibérico, with a side of patatas bravas and a vermouth to wash it down. Simple, perfect, impossible to mess up, yet somehow deeply​​​​​​​​​​​​​​​​ satisfying every single time. That's Barcelona—effortlessly cool with layers of flavor. Ask us where to find the best ones (spoiler: not the tourist traps).

get in touch

We love chatting about our cities, our spaces, and everything in between. Don't be shy—reach out! We're here to go above and beyond to make your stay unforgettable.

Still have questions?